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Shipping policy

At Alteriz, we aim to provide you with the best shopping experience, from the moment you place your order to the moment your items arrive at your doorstep. Please take a moment to review our shipping policy to understand how we handle shipping and delivery times.

1. Order Processing Time:

  • Orders are typically processed within 4 business day after they are placed. Please note that orders placed on weekends or holidays will be processed on the following business day.

    2. Shipping Zones:

    • We ship worldwide. Order can take a bit more time for further country. 

    3. Estimated Delivery Times:

    • Delivery time may vary depending on your location. We provide estimated delivery times at checkout for your convenience. Keep in mind that these are estimates, and actual delivery times may vary due to circumstances beyond our control.

    4. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. We have a page on our website to track the order

      9. Address Accuracy:

      • To avoid shipping delays and extra charges, please ensure that the shipping address you provide during checkout is accurate and complete. Alteriz is not responsible for orders shipped to incorrect or incomplete addresses.

      10. Lost or Delayed Shipments:

      • In the rare event that your order is lost or significantly delayed during shipping, please reach out to our customer support team, and we will assist you in resolving the issue as quickly as possible.

      11. Order Changes and Cancellations:

      • If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order's status.

      12. Returns and Exchanges:

      • For information on returns and exchanges, please refer to our separate Written Return And Refund Policy
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      Thank you for choosing Alteriz. If you have any questions or need further assistance, feel free to contact our customer support team. We're here to make your shopping experience as seamless as possible.